Is my reservation request a confirmed booking?
No. A request becomes a confirmed booking only once we have verified availability with the property and sent you a confirmation. You can check the status of your request on the My booking page.
How long does confirmation take?
Most requests are confirmed within one business day. Last-minute stays are prioritised.
How can I pay?
You can pay securely online by card or instant EFT through PayFast, pay by normal EFT using your booking reference, arrange payment with us on WhatsApp, or send a request without paying anything upfront.
What happens if the accommodation is no longer available?
We will let you know straight away and offer alternatives where possible. Any payment you made is refunded in line with our cancellation and refund policy.
Is the price per night or for the whole stay?
Prices shown are the total for the listed dates and unit, unless the listing says otherwise.
Can I change my dates?
Listings are for specific dates. Contact us and we will check whether another listing or date is available.
Do I get a receipt?
Yes. Every payment and refund has a receipt you can view and print from the My booking page.