If the accommodation is unavailable
If we cannot confirm your selected accommodation, any payment received will be refunded in full within 7 business days, to the account it was paid from.
If you cancel
- More than 30 days before check-in: full refund less a 10% administration fee.
- 15 to 30 days before check-in: 50% refund.
- Fewer than 15 days before check-in: no refund, unless the property agrees to re-let the unit.
How refunds are paid
Refunds are paid by EFT or reversed to the original card. You will receive a refund note for every refund processed, and you can see it on your My booking page.
Changes by the property
If the property cancels or materially changes your booking, we will offer an alternative or a full refund.